CONTACT US

We Are Here to Help

The JUJBVV™ customer support team can assist with product questions, order updates, delivery concerns, returns, exchanges, payment issues, and general website enquiries.

For faster assistance, please include your order number and the email address used during checkout. If you are contacting us about a product, please include the product name, colour, model, or collection whenever possible.

Customer Support

Email: service@jujbvv.com
Phone: +86 15815771129
Customer Service Hours: 8:00 AM–10:00 PM Daily
Website: jujbvv.com

Company Details

Brand: JUJBVV™
Owner: Huo Mengjie
Legal Company Name: Zhengzhou Duzhou Digital Technology Co., Ltd.
Business Address: Room 202, Unit 1, Building 3, Fuzhi Wenyuan, No. 38 Binhu Road, Longhu Town, Xinzheng City, Zhengzhou, Henan Province, China

Order Support

When contacting us about an order, please provide:

• Your order number

• The email address used at checkout

• The item name or product collection

• A short description of the issue

• Photographs of the parcel or product where damage is involved

We recommend keeping all packaging until a delivery or damage enquiry has been resolved.

JUJBVV™ aims to respond during the stated customer service hours. Response times may be longer during promotional events, public holidays, severe weather, carrier disruption, or periods of unusually high enquiry volume.

Our official customer service email is service@jujbvv.com. Please be careful with messages from unrelated addresses claiming to represent JUJBVV™ or requesting complete payment details, passwords, or unusual transfers.